100% Peace of Mind Guarantee
We understand that it can be difficult to buy jewellery without seeing it in person, so we offer a simple, hassle-free refund or exchange on any of our products, even if you simply change your mind (except for those with engraving added).
Please know that when purchasing from Keepsake Jewellery Australia you are welcome to send the jewellery back for any reason as long as it is in new condition.
For more information please refer to the KJ Australia Refunds & Returns Policy.
FREE SHIPPING ON ALL AUSTRALIAN ORDERS
FREE Express for orders $100+
FREE Standard Post for orders under $100
(option to upgrade to Express for $5.50 at checkout)
We are OPEN and conducting business as usual and as of 16 March 2020 your order will NOT require a signature on delivery.
To ensure the health and safety of our customers and all delivery personnel, orders will be left in a safe place on your property or held at your local post office. Please advise Australia Post of a safe place to leave your parcel where possible. Further delivery information is available on the Australia Post website (www.auspost.com.au). Thank you.
We ship international orders via Registered International Mail for a flat rate of AUD $19.50. Please allow some extra time for delivery due to current delays. Thank you. NB: Some countries apply import duties on goods purchased internationally. These duties are charged by the receiving country’s customs office and not by us (the sender). Please contact your local customs office if you wish to obtain more information prior to placing your order.