Money Back Guarantee

100% Peace of Mind Guarantee

We understand that it can be difficult to buy jewellery without seeing it in person, so we offer a simple, hassle-free refund or exchange on any of our products, even if you simply change your mind.

Please know that when purchasing from Keepsake Jewellery Australia you are welcome to send your jewellery back for any reason.

Should you wish to obtain a refund or exchange on a product we ask you to first contact us and one of our Customer Consultants will ensure that your request is handled quickly and easily. Please email sales@keepsakejewellery.com.au for all return advices and queries.

We offer an exchange or refund on all jewellery subject to the conditions below:

  • For a product to be refunded or exchanged it must be returned to us in brand new condition as supplied (unused/unworn and complete with all accessories).
  • Jewellery needs to be packaged appropriately when returned to us so it doesn't scratch or break in transit. Acceptable packaging means that the jewellery is protected from scratching during transit - ie it cannot be sent 'loose' in the gift box without protection. The best way to protect the jewellery is to put it back inside the bag it was supplied in and place it back inside the box with the internal box padding intact (as it was when delivered). Any goods damaged during transit due to inadequate packaging can't be refunded or exchanged.
  • If a product is returned due to a fault or defect we will cover the cost of returning it to us and shipping the replacement to you. If the return is because you would like to swap it for another design then we will need to charge a shipping fee for the replacement product. You will also be responsible for the cost of the return of your original jewellery order to our office.

Thank you

Keepsake Jewellery Australia