FAQ

  • How long will my order take to arrive?

All cremation jewelry orders are sent the same or next business day. Orders $100 and over in value are sent FREE by EXPRESS POST and orders under $100 are sent by FREE Parcel Post. Delivery in Australia by Express Post is usually 1-3 days from dispatch depending on your location.

International orders are sent via Registered International Mail and will usually arrive within 1-3 weeks depending on your location. Please visit the Shipping page for more information.

  • The Cremation Jewelry I want is out of stock, when will it be available again?

We process a high number of orders which means that sometimes some of our jewelry collection may be out of stock. If you see an item that is out of stock please contact us to be put on the waitlist to be notified when we have made more. We can also give you an estimate of the availability date.

  • Do you have a store where I can view or buy your cremation & memorial jewelry?

Our jewelry collection is only available online via our official website, however we know it can be difficult to buy without seeing it in person. For this reason we offer a FULL REFUND OR EXCHANGE on all of our jewelry, even if you change your mind. You can read about it here.

  • What is Cremation Jewelry?

Cremation Jewelry is a collective group of unique pendants, necklaces, bracelets, charms, rings and beads which have been specifically designed as miniature jewelry urns. They will safely and discreetly hold keepsakes such as ashes, hair or other precious memorial items inside. Each has an opening to a compartment inside for holding ashes and they all close securely to keep your memorial safe.

These special cremation jewelry urns can offer a very personal sense of comfort. Whether you choose a traditional burial, a cremation urn or a scattering of your loved one's ashes, you can keep a remembrance of them with you always.

Having a pendant urn which holds a memorial of your loved one is a beautiful and precious gift to give yourself or someone who has recently experienced loss. The high quality of each piece ensures that it can be passed on to future generations as a very special family heirloom.

  • How much ashes will each pendant, bracelet, charm or ring hold?

Generally they will hold anywhere from 1/8 to 1 teaspoon of cremation ashes depending on the design. Please see individual product descriptions for more information on each product's capacity.

  • Can I have my cremation jewelry engraved with a name, date or photo?

Yes, we engrave jewelry using in-house high end jewelry engraving equipment. As long as there is enough surface area to place the engraving the pendant or charm can be engraved. Where engraving is possible on a product you will see the product image marked with "Engraving Available" and the product detail page will show the engraving options (with 'live preview'). We also offer Photo Cremation Jewellery engraved with a photo, footprints, handwriting or any image you'd like. Please visit the Photo Cremation Jewellery section for more information.

  • I am organising a funeral through a funeral home and they have the ashes. Can they fill my cremation jewelry urn for me?

We have always found that Funeral Homes and Funeral Directors are happy to fill the jewellery urns for you and we recommend that you contact them directly to discuss this. You also have the option of having your jewelry delivered directly to the Funeral Home by noting their address as the shipping address during checkout. Every order is sent with all accessories needed for filling.

  • Is Cremation Jewelry suitable for holding my pet's ashes or fur?

Yes, all of the cremation jewelry urns on our website are suitable as pet memorial jewelry, however we have a specific range of Pet Cremation Jewelry especially for pet ashes or fur. Our selection of Pet Memorial Jewelry is the perfect way to keep the memory of your beloved cat, dog, horse, rabbit or any other pet close to you. Each pendant is a small pet cremation urn designed to hold a small amount of your pet's ashes or some of their hair or fur.

  • How do I fill my Memorial Jewelry?

Every memorial necklace, pendant and charm is supplied with complete and detailed filling instructions together with a filling kit to allow you to feel as confident as possible about filling the jewelry. If you are not comfortable doing this yourself then we suggest contacting your local funeral home. We have always found they are happy to do it for you and they will have everything they need for filling supplied with the order. You can see our basic filling instructions here (more detailed instructions are sent with every order).

  • How do I care for my Jewelry Urn?

We recommend that you care for your jewelry urn as you would any piece of fine jewelry and carefully follow the detailed instructions supplied with your order. You can view some basic care instructions here and more detailed information will be sent with your order  

  • Can I wear my Silver or Gold Vermeil Jewelry on a Stainless Chain (or vice versa)?

Silver or Gold Vermeil should never come into direct contact with stainless steel, or natural steel. This causes an electrolytic reaction. The two metals together will irrevocably damage both of them: the conductivity of silver together with humidity in the air will cause even stainless steel to rust, and that rusted steel will migrate in and permanently stain or corrode your silver jewelry. This interaction won't be visible to the naked eye at first, but when it is noticeable your jewelry will have been permanently damaged.

Stainless Steel is also a much harder metal than Sterling Silver or Gold Vermeil. Wearing pendants made from Silver or Gold Vermeil on a Stainless Steel chain - or vice versa - will cause the jewellery to prematurely wear and break.

Generally speaking, your chain or necklace should always be made from the same metal as your pendant or charm, unless you are wearing it on a fabric or leather cord.

  • What If I Lose My Cremation Jewelry?

It is very important if you are scattering or interring the majority of your loved one's cremation ashes that you keep a small amount of in a safe place in case your memorial jewelry urn is ever lost or stolen. We suggest using a standard keepsake cremation urn or keepsake box to hold some ashes in case this ever happens.

  • What is Gold Vermeil?

Gold Vermeil is a heavy layer of 14ct Gold over solid Sterling Silver. It is a very durable form of gold plating and is so well crafted that it can be safely engraved. With proper care it will last a very long time, however if your jewelry will be worn daily over extended periods of time we would recommend a solid Silver or Gold piece - these will last a lifetime and can even be passed down as family heirlooms from generation to generation.

  • Will the Sterling Silver designs tarnish?

All genuine Sterling Silver will tarnish to varying extents over time. This is the nature of Sterling Silver and, rather than being a fault, it is an indication that the precious metal is actually genuine Sterling Silver. Tarnishing occurs from oxidisation as a result of exposure to certain elements in the air, on the skin or around the jewelry when being stored. The good news is that tarnish is easily controlled and you will find this information contained in the instructions included with your Sterling Silver jewelry order.

 

If you have any questions about cremation and memorial jewelry which you don't see answered here we are very happy to address them for you. Please feel free to contact us.

Thank you.

 Keepsake Jewellery Australia